Table of Contents

 

Preface. 1

Introduction. 3

Section One. 9

Chapter One: Why Are Women So Catty?. 11

What is Drama?…12 ● Why Drama Happens…13 ● The Psychology of Drama…16

Chapter Two: Productive Conflict and Why It Works. 19

What is Productive Conflict?…21 ● Why Productive Conflict Works…22   ●  Methods That Don’t Work…23

Chapter Three: Creating a Team  Communication Fingerprint 27

Individual Communication Fingerprint…29 ● Team Communication Fingerprint…30  ●  Building the Foundation for Communication…31

Chapter Four: Creating a Plan for Success. 35

The Plan of Attack…36 ● Who is Involved?…37 ● What Do You Need?…37 ● Gather All the Information…39 ● Create Ground Rules…39 ● Get Buy-in…40 ● Make Time!…40 ● Pull the Trigger…41 ●  Ask for Feedback…41  ●  Celebrate!…41

Chapter Five: Are You Planning to Fail?. 43

No Pain, No Gain?…44 ●  Be Proactive—Starting Right Now…45  ●  Give Everyone a Chance to Speak…46 ●  You are Limited Only by Your Imagination…48

 

Section Two. 51

Chapter Six: Creating the Foundation for  Great Teamwork. 53

The 411 on Productive Conflict…53 ● When to Bring in Outside Help…58 ● Find the Best Solution for Your Team…62 ●  Recognizing and Addressing Emotional Bullying…63 ● Self-Awareness 101…67 ● Successfully Giving and Receiving Feedback…74 ● Know Yourself, Know Your Team…82 ● How Does Your Team Handle Confidentiality?…86

 Chapter Seven: Communication is the Heart of Success. 95

Creating a Team Vocabulary…95 ● Your Team’s Vocabulary…100  ● Don’t Shoot the Messenger…100 ● You Can’t Observe Why…103  ●  Assuming the Negative…105  ●  Silence is Golden…107  ●  The Golden Rule is Failing Us!…110 ● Creating Personal Boundaries…113  ● The Truth Shouldn’t Hurt…116 ● Making Others Feel Heard…119 ● Creating a Safe Environment…122

Chapter Eight: Productive Conflict Will Save You. 127

Having Tough Conversations…127 ● When a Conversation Spins Out of Control…130 ● Put an End to Gossip…134 ● Address an Existing Problem…137 ● Toxic People Are Bad Apples…142 ● Great Teams are Inclusive, Not Abusive…150 ● Hazing Isn’t Harmless…151

Chapter Nine: Be a Great Leader 155

Micromanaging is Bad for Everybody…155 ●  Be a Leader, Not Just a Manager…159 ● Lead with a Shared Vision…160 ●  Interviewing for Fit…161 ● Bringing on a New Team Member (on-boarding)…166 ● The Real Art of Teambuilding…170 ● Cutting a Team Member…172 ●  Follow the Chain of Command?…178 ●  Do Things Right the First Time…184

Chapter Ten: Get More From Your Potential 189

Prepare, Perform, Evaluate…189 ● The Seven-Second Rule…191  ●  Recognizing and Managing Burnout…192 ● What Causes Burnout?…194 ● Sometimes Good is Good Enough…195 ● Ambiguity Kills Performance…198 ● Worrying Damages Productivity…201 ● Name the Dragon…204 ● Slay the Dragon…206  ●  Dealing with Distractions…210

Chapter Eleven: Bonus Topics. 215

Passing the Torch…215  ●  A Team’s Worst Nightmare…219

 

Section Three. 223

The Seven No-Fail Secrets to  Stop The Drama!…225 ● The Nine Secrets to Great Teamwork…227 ● Feeling Words List…229 ●  What a Good Communication Program Looks Like…233  ●  Example Contract…235  ●  Glossary of Terms…237

About the Author 241